Tech Support Specialist

Hire a Technical Support Specialist from LATAM

Deliver fast, reliable technical assistance with support specialists experienced in SaaS tools, troubleshooting, and US-based customers.

Schedule a CallDiscover Candidates
⭐
4.9/5

average client rating

⚡
72-hour

average time-to-hire

💰
60%

cost savings vs. local hires

Simera is an AI-powered global talent platform providing vetted professionals for US and Canadian companies. Simera helps companies hire Technical Support Specialists from LATAM to resolve customer issues, support digital products, and reduce hiring costs by up to 60%.

Technical Support Specialists skilled in SaaS & IT troubleshooting

Up to 60% cost savings vs. US-based support teams

Full US time zone alignment for real-time assistance

Hiring remote
Tech Support Specialist
professionals allows startups to scale their teams efficiently without compromising quality. With Simera, you gain access to a global pool of pre-screened candidates experienced in SaaS, B2B, and high-growth environments.

Expert Human Vetting

Then our team steps in — reviewing every candidate before they reach your inbox. Giving you speed, precision, and quality.
Simera’s AI-powered matching engine identifies top talent with the right mix of communication skills, empathy, and data-driven thinking. Every candidate passes through technical and behavioral assessments before joining the platform.
Our distributed hiring model allows you to cover multiple time zones, ensuring your always have responsive, high-quality support. Whether you need one
Tech Support Specialist
or a full team, Simera scales with your needs.

WHAT IS AGENT DAVID

Your AI-powered search engine for remote hiring

Agent David is the intelligent matching engine built by Simera to help companies hire remote talent in Latin America faster than ever. It analyzes thousands of verified profiles, compares skills and culture fit, and delivers a shortlist of the best matches — instantly.

Smart matching powered by AI.

Verified remote workers ready to hire.

Real-time shortlist generation.

Seamless integration with your hiring process.

Book a Free Discovery Call and Meet Your Next Vetted

Tech Support Specialist

Book Now

Why Simera

Pre-vetted professionals

Access only to top 3% of

Tech Support Specialist

talent worldwide

AI-powered matching

Get the right candidate for your product and customer profile

Flexible contracts

Scale your team up or down with no long-term commitment

Time zone alignment

Ensure seamless collaboration with North American hours

Dedicated support

Receive hands-on guidance through every step of the hiring process

Top vetted professionals from around the world
🇨🇷
Alessandro V

Tech Support Specialist

score

90

Highlight:

IT and Technical Support & Network

Monthly Salary (USD)

3200

Exp:

10+ years

IT and Technical Support
Network
Techinal Troubleshooting
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Cloud Security, Networking, Technical Support, Problem - solving, Communication Tools, People Skills, Office Management, Supportive, Linux, Incident Management, Communication, Windows Server OS, Communication, Time managment, Problem-Solving, Identity and Access Management (IAM), Good Communication, Kustomer, Bid Management, Client Management
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🇸🇻
kevin G

Tech Support Specialist

score

99

Highlight:

Customer Service & Zendesk

Monthly Salary (USD)

2100

Exp:

9 years

Sales Strategy
Digital Strategy Development
Demand Generation
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Reporting and Documentation, B2B Sales, Customer Satisfaction, Relationship Building, Client-Facing Skills, Strategy Development, Appointment Setting, Lead Generator, Lead Generation, Google Sheets, Technical Support, Word, Tech Support, Excel
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🇬🇹
Nelson Q

Tech Support Specialist

score

91

Highlight:

Tech Support Specialist

Monthly Salary (USD)

2600

Exp:

10+ years

Social Project Management
Workforce Management
Property Management
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Agile Project Management, Customer Service Rep, Product Management, Customer Service, Project Manager, Performance Management, Translation, Legal Project Management, Interpreting, Digital Project Management
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🇭🇳
Gabriela Z

Tech Support Specialist

score

95

Highlight:

Tech Support

Monthly Salary (USD)

2900

Exp:

10+ years

Digital Project Management
Agile Methodologies
Computing Science Engineer
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Quality Assurance, Agile / Scrum Methodologies, Agile Project Management, Software Design, Production Management, Property Management, Customer Service, Azure DevOps, User Acceptance Testing, Technical SEO, Complex Project Management, IT Project Management, Legal Project Management, Software Testing, Data Quality Assurance, Linux System Administration, Product Management, Computer Science, Digital Project Management, Test Driven Development, Technical Support Manager, Server Administration, Attention to Detail, Cloud Architecture, MongoDB, Social Project Management, Software Tester, Hybrid Project Management, Technical Sales Support, LinkedIn
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🇭🇳
Raul L

Tech Support Specialist

score

97

Highlight:

Database Management

Monthly Salary (USD)

2600

Exp:

8 years

Data & Analytics
Industrial Engineering,
SAP
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C, SQL Database Management, QuickBooks, Data Analytics, SOAP, Microsoft Office 365, Industrial Engineering, C#, Power BI, Data analyse, C++, Data Analysis, Microsoft Office Suite
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Salary Benchmarks to Help You Hire Smarter
Tech Support Specialist

US Average

$4600

Simera Global Talent

$3.250

Savings

29.3%

Time-to-hire

48–72 hours

Average savings

40–60% vs US hires

Flexible contracts

Monthly & long-term

No upfront fees

Pay only when you hire

What our partners say

When it comes to the whole package; training, certifications, data on skills management and hiring, nobody is doing it like Simera.
Alejo Velez
Co-CEO at Back To The Roots
Simera has been invaluable in our hiring process. They specialize in hiring across Latin America and other parts of the world. Their expertise has helped us recruit and hire in Peru, Mexico, Colombia, Guatemala, and Argentina, all for a low monthly fee and in a compliant manner.
Alejandro Phillips
CPO at Audience X
Simera was recommended to me by a colleague, and I've had nothing but great experiences. The team is responsive, knowledgable, and creative. The individuals with whom we've been paired have been professional, skilled, and great communicators. Nothing but positive feedback from us.
Matt Caning
CEO at NoPlex
We doubled our staff in 60 days and alsodoubled our overall business. And, Wereceived increased interest from LatinAmerican organizations because weinvested in building teams in the region!
Tim Bradbury
CRO at Better Manager / New Level Work
When it comes to the whole package; training, certifications, data on skills management and hiring, nobody is doing it like Simera.
Alejo Velez
Co-CEO at Back To The Roots
Simera has been invaluable in our hiring process. They specialize in hiring across Latin America and other parts of the world. Their expertise has helped us recruit and hire in Peru, Mexico, Colombia, Guatemala, and Argentina, all for a low monthly fee and in a compliant manner.
Alejandro Phillips
CPO at Audience X
Simera was recommended to me by a colleague, and I've had nothing but great experiences. The team is responsive, knowledgable, and creative. The individuals with whom we've been paired have been professional, skilled, and great communicators. Nothing but positive feedback from us.
Matt Caning
CEO at NoPlex
We doubled our staff in 60 days and alsodoubled our overall business. And, Wereceived increased interest from LatinAmerican organizations because weinvested in building teams in the region!
Tim Bradbury
CRO at Better Manager / New Level Work

FAQs

Common questions about the platform,
hiring process, and services offered.

How does cost compare?

Hiring near-shore from Central America (our most frequent candidate base) offers savings of 60-65% versus an equivalent hire in the US.

We have our own interview and hiring guidelines - can we use these?

Yes! We provide data, videos, scores, work history, skills, and assessments so that you can easily identify qualified candidates. If you need additional information we are happy to facilitate.

How are payments and invoices handled?

Reviewing candidate data and content is free. You only begin to pay after you've entered into a contract with Simera. We send you a monthly invoice and handle payments to your worker. The invoice includes both the data fee and admin fee.

What if I need to find a replacement?

The candidate date you will have access ensures that you will find and choose a great fit. However, if you find that you need to replace someone, simply let us know and you'll find options in your account. For details, you can ask us or refer to your agreement.

What are some common roles?

Simera has candidates for any role that can be performed remotely, including sales, marketing, support, administration, HR, accounting, data entry, IT, project management, product management, and web / mobile development.

Hire Pre-Vetted

Tech Support Specialist

Professionals Directly from Our Talent Pool

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