Technical Support Specialist

Hire Top Technical Support Specialists from Mexico

Scale your support team quickly with vetted LATAM talent, ready to deliver 24/7 assistance for your US and Canadian customers.

Schedule a CallDiscover Candidates
⭐
4.9/5

average client rating

⚡
72-hour

average time-to-hire

💰
60%

cost savings vs. local hires

Simera is an AI-powered global talent platform providing vetted professionals for US and Canadian companies. Our Technical Support Specialists from Mexico bring proven expertise, English fluency, and a results-driven approach, helping businesses reduce response times and improve customer satisfaction by up to 40%.

Rapidly hire pre-vetted Technical Support Specialists from LATAM

Reduce hiring risks with skill-tested, reliable talent

Save 30–50% on support team costs compared to local hires

Hiring remote
Technical Support Specialist
professionals allows startups to scale their teams efficiently without compromising quality. With Simera, you gain access to a global pool of pre-screened candidates experienced in SaaS, B2B, and high-growth environments.

Expert Human Vetting

Then our team steps in — reviewing every candidate before they reach your inbox. Giving you speed, precision, and quality.
Simera’s AI-powered matching engine identifies top talent with the right mix of communication skills, empathy, and data-driven thinking. Every candidate passes through technical and behavioral assessments before joining the platform.
Our distributed hiring model allows you to cover multiple time zones, ensuring your always have responsive, high-quality support. Whether you need one
Technical Support Specialist
or a full team, Simera scales with your needs.

WHAT IS AGENT DAVID

Your AI-powered search engine for remote hiring

Agent David is the intelligent matching engine built by Simera to help companies hire remote talent in Latin America faster than ever. It analyzes thousands of verified profiles, compares skills and culture fit, and delivers a shortlist of the best matches — instantly.

Smart matching powered by AI.

Verified remote workers ready to hire.

Real-time shortlist generation.

Seamless integration with your hiring process.

Book a Free Discovery Call and Meet Your Next Vetted

Technical Support Specialist

Book Now

Why Simera

Pre-vetted professionals

Access only to top 3% of

Technical Support Specialist

talent worldwide

AI-powered matching

Get the right candidate for your product and customer profile

Flexible contracts

Scale your team up or down with no long-term commitment

Time zone alignment

Ensure seamless collaboration with North American hours

Dedicated support

Receive hands-on guidance through every step of the hiring process

Top vetted professionals from around the world
🇪🇬
Mohamed N

Technical Support Specialist

score

92

Highlight:

Technical Support Specialist

Monthly Salary (USD)

2600

Exp:

5 years

Technical Troubleshooting and Support
Active Directory
Firewall and Security
See more
See less
Microsoft Windows Server, Fortinet, Storage, Cloud Security, QNAP Server, Hyper V, Virtualization, Cyber Security, Microsoft Office 365, VMware ESXi, Azure, Identity and Access Management (IAM)
View Profile

View Video

🇯🇴
Sari B

Technical Support Specialist

score

95

Highlight:

Technical Support Specialist

Monthly Salary (USD)

1900

Exp:

3 years

Ticketing Systems
Problem Solving
MacOS
See more
See less
CRM Software, Mac OS, Research, Executive Director, Critical Thinking, Problem-Solving, Ticketing System, Docker, Linux, Windows, Active Directory, SQL
View Profile

View Video

🇲🇽
Martin G

Technical Support Specialist

score

89

Highlight:

Strong in JavaScript and Project Management

Monthly Salary (USD)

2800

Exp:

10+ years

JavaScript
Project Management
Customer Service
See more
See less
Help Desk Support, Sales Optimization, IT and Technical Support, ConnectWise, Zendesk, Stress Management, Product Manager, Tech Support, End User Training, Computer Science, Ubuntu, Social Project Management, IT Service Management, Legal Project Management, Onboarding and Training, Customer services, MacOS, Customer Service Rep, Teamviewer, Supportive, ‚óè IT Service Management, Technical Support, Career Management, Mac OS, Project Manager, Agile Project Management, Product Management, Customer Service, Agile Project Manager, GitHub, Digital Project Management, Project Management, Jira, Software As A Service ( SaaS ), Linux, Client Onboarding, Systems & Process Optimization, Browser Troubleshooting, IT Support Engineer, Webinars and Workshops, SaaS Support Specialist, Customer Service Chat, Delivery Management, IT Support, Azure, Sales Order Management, Windows, Project managment
View Profile

View Video

🇪🇬
Reem M

Technical Support Specialist

score

96

Highlight:

Agile Project Management, Project Management & Program Management

Monthly Salary (USD)

2100

Exp:

10+ years

Agile Project Management
Project Management
Program Management
See more
See less
Cross-functional Collaboration, Performance Evaluation, Salesforce, Customer Success, Software Project Management, Chrome Development, Interview Skills, Microsoft Office 365, Chrome Development, Cross-Functional Team Management, Strategy, Customer Orientation, Leadership, Lean Six Sigma, Market Development, Game Development
View Profile

View Video

🇬🇹
Julio E

Technical Support Specialist

score

95

Highlight:

Internet of Things (IoT) Specialist

Monthly Salary (USD)

2050

Exp:

10+ years

Project Management
Cyber Security
Design Thinking
See more
See less
Trello, MacOS, Networking, Agile Project Management
View Profile

View Video

Discover More Candidates
Salary Benchmarks to Help You Hire Smarter
Technical Support Specialist

US Average

$3,500–$5,000

Simera Global Talent

$1,200–$2,000

Savings

50%

Time-to-hire

48–72 hours

Average savings

40–60% vs US hires

Flexible contracts

Monthly & long-term

No upfront fees

Pay only when you hire

What our partners say

When it comes to the whole package; training, certifications, data on skills management and hiring, nobody is doing it like Simera.
Alejo Velez
Co-CEO at Back To The Roots
Simera has been invaluable in our hiring process. They specialize in hiring across Latin America and other parts of the world. Their expertise has helped us recruit and hire in Peru, Mexico, Colombia, Guatemala, and Argentina, all for a low monthly fee and in a compliant manner.
Alejandro Phillips
CPO at Audience X
Simera was recommended to me by a colleague, and I've had nothing but great experiences. The team is responsive, knowledgable, and creative. The individuals with whom we've been paired have been professional, skilled, and great communicators. Nothing but positive feedback from us.
Matt Caning
CEO at NoPlex
We doubled our staff in 60 days and alsodoubled our overall business. And, Wereceived increased interest from LatinAmerican organizations because weinvested in building teams in the region!
Tim Bradbury
CRO at Better Manager / New Level Work
When it comes to the whole package; training, certifications, data on skills management and hiring, nobody is doing it like Simera.
Alejo Velez
Co-CEO at Back To The Roots
Simera has been invaluable in our hiring process. They specialize in hiring across Latin America and other parts of the world. Their expertise has helped us recruit and hire in Peru, Mexico, Colombia, Guatemala, and Argentina, all for a low monthly fee and in a compliant manner.
Alejandro Phillips
CPO at Audience X
Simera was recommended to me by a colleague, and I've had nothing but great experiences. The team is responsive, knowledgable, and creative. The individuals with whom we've been paired have been professional, skilled, and great communicators. Nothing but positive feedback from us.
Matt Caning
CEO at NoPlex
We doubled our staff in 60 days and alsodoubled our overall business. And, Wereceived increased interest from LatinAmerican organizations because weinvested in building teams in the region!
Tim Bradbury
CRO at Better Manager / New Level Work

FAQs

Common questions about the platform,
hiring process, and services offered.

How does cost compare?

Hiring near-shore from Central America (our most frequent candidate base) offers savings of 60-65% versus an equivalent hire in the US.

We have our own interview and hiring guidelines - can we use these?

Yes! We provide data, videos, scores, work history, skills, and assessments so that you can easily identify qualified candidates. If you need additional information we are happy to facilitate.

How are payments and invoices handled?

Reviewing candidate data and content is free. You only begin to pay after you've entered into a contract with Simera. We send you a monthly invoice and handle payments to your worker. The invoice includes both the data fee and admin fee.

What if I need to find a replacement?

The candidate date you will have access ensures that you will find and choose a great fit. However, if you find that you need to replace someone, simply let us know and you'll find options in your account. For details, you can ask us or refer to your agreement.

What are some common roles?

Simera has candidates for any role that can be performed remotely, including sales, marketing, support, administration, HR, accounting, data entry, IT, project management, product management, and web / mobile development.

Hire Pre-Vetted

Technical Support Specialist

Professionals Directly from Our Talent Pool

Book Now